Advice and support (PALS)
Our Patient Advice and Liaison Service (PALS) is a confidential service for people who would like information or help or who would like to comment about any aspect of the services provided by our hospitals.
If you do not wish to contact PALS but would like to have your say about our hospitals you can fill in this form.
We can help you to sort out any issues or problems you may have by speaking on your behalf to anyone involved in your care, or the care of your relative or friend.
PALS will not speak to anyone about your concerns unless they have your permission to do so.
PALS will:
- Act as a listener to help resolve issues that are concerning you.
- Provide advice and information to help you access other NHS and Local services.
- Provide advice on how to make a formal complaint.
Who can use PALS?
Anyone involved in our hospitals in any way:
- Patients
- Carers
- Relatives/Visitors
- NHS Staff
- Community Organisations
Contact PALS
PALS are available Monday to Friday 10am to 4pm from our two offices. When no member of the team is available, please leave a message on the answer phone and a member of the team will get back to you as soon as possible.
Northwick Park & St Mark’s Hospitals
Level 4 near the reception desk at the main entrance to Northwick Park Hospital
Tel: 020 8869 5118
Fax 020 8869 5119
Freephone 0800 783 4372
Central Middlesex Hospital
ACAD centre, by the main reception desk.
Tel 020 8453 2569
Alternatively, you can email the PALS team on Nwlh-tr.PALS@nhs.net
For information on disability access contact either Brent Association for Disabled People on 020 8451 3822, or Harrow Association for Disabled People on 020 8861 9920.
If you are concerned about debt, please contact CCCS Debt Remedy www.cccs.co.uk/debtremedy